Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We May Collect About You

With regard to each of your visits to this site, we may automatically collect this information.
  • Technical information, including the type of mobile device you use, a unique identifier (for example, mobile network information, your mobile operating system, the type of mobile browser you use (Device Information);
  • Details of your use of any your visits to any of our site and the resources that you access (Log Information);
  • Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site, (including date and time); product you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information
  • Location Information. e.g. a region within the United Kingdom
  • We may also use GPS technology to determine your current location. Some of our location-enabled services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can enable or disable location services when you use our Service at any time through your mobile device settings (Location Information)
  • Questions, queries or feedback you leave, including your email address if you contact The Department for Transport.

Information we receive from other sources.

We may receive information about you if you use any of the sites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our site. We are also working closely with third parties (including, for example, business partners, subcontractors, delivery services, analytics providers, search information providers) and may receive information about you from them. This data can be viewed by authorised people in the Department for Transport (DfT) and our suppliers, to:
  • improve the site by monitoring how you use it
  • gather feedback to improve our services, for example our email alerts
  • respond to any feedback you send us, if you’ve asked us to
  • send email alerts to users who request them
  • provide you with information about local services if you want it.

Personal Information we collect about you

Newsletter sign up form:

We ask for your name and email address when you sign up to our newsletter so we can contact you to send our periodical newsletter or to contact you about ‘it’s everyone’s journey’ activities. Your data will be kept securely and used only for the purposes of distributing our newsletter or contacting you about ‘it’s everyone’s journey’ activities. You can let us know at any time if you do not wish to remain on this distribution list or if you would like to update your contact details – please reply and let us know.

Sign up your organisation to become a registered partner:

We ask for your name and email address when you register to become a partner so we can contact you about ‘it’s everyone’s journey’ activities that might be relevant. We may share your name and email address with our supplier (23Red) but only for the purposes of delivering and supporting ‘it’s everyone’s journey’. We will not use your data for any purpose outside of ‘it’s everyone’s journey’. The Department for Transport (DfT) is the ‘data controller’ for the ‘it’s everyone’s journey’ campaign for the purposes of data protection law. Further details on DfT’s privacy policy can be found at

Protecting your information

We use the Amazon RDS server in the UK London for securely storing personal data. When you sign up to our newsletter or to become a partner, you agree to your data being stored in this way. You agree for us to collect your full name and email address and agree to mailchimp privacy policy.

How Cookies Are Used On The ‘it’s everyone’s journey’ Website puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site. Cookies are used to measure how you use the website so it can be updated and improved based on your needs.

Browser Upgrade Prompt

We log a cookie the first time you visit the ‘it’s everyone’s journey’ website to let us know you’ve visited once. If you’re using an out-of-date browser the next time you visit, we’ll show you a message suggesting you upgrade. We’ll also save a cookie that lets us know you don’t want to see the prompt if you dismiss it.

Keeping Your Data Secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.

Disclosing Your Information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons. We won’t share your information with any other organisations for any wider marketing purposes, market research or commercial purposes, and we don’t pass on your details to other websites. We may share your data with our suppliers but only for the purposes of delivering and supporting ‘it’s everyone’s journey’ and any service that you have signed up for e.g. ordering printed materials.

Links To Other Websites

This website contains links to other websites. This privacy policy only applies to the ‘it’s everyone’s journey’ website, and doesn’t cover other government services and transactions to which we link. These services have their own terms and conditions and privacy policies.

Following A Link To Another Website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following A Link To The ‘it’s everyone’s journey’ Website From Another Website

If you come to ‘it’s everyone’s journey’ from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.