How much difference a little support can make
Jean and her friend were travelling from Nottingham to London and Jean recalls being told about assisted travel support that could be available. Jean booked her tickets and assisted travel support at the station in advance, as she prefers a face to face experience, and she found that the staff were very helpful and friendly.
On the day of travelling, they were met at the station by a member of staff, who took them to their seat and made sure they were on the right train. Jean’s friend uses a walking stick and the member of staff made sure she was supported on to the train as well. Once they arrived at London Kings Cross, the member of staff was there to assist them off the train and, on their way, back, there was another member of staff who was available to help. Since knowing about this support, Jean is using the train more and wanted to share how much of a difference this support has made to her life.